1- Who is Mind Games
Mind Games is a specialty retail chain in games and toys, with multiple locations across North America. We also have an e-commerce business based in Markham, Canada.
2- Does Mind Games have physical stores?
Yes, Mind Games has over 30 stores located in the Western and Eastern regions of Canada and the United States. Check out our Store Locations to find a location near you.
3- How can we get in touch with Mind Games?
You may reach us at Contact Us. For any marketing feedback or question, you can send us a direct message through any of our social media channels. We strive to respond within 1-2 business days.
We strive to respond within 1-2 business days.
4- What are your e-commerce and customer service operation hours?
Our e-commerce and customer service operations are available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (Eastern Standard Time- EST)
If you have any further questions or need assistance, feel free to reach out to our customer service team during the specified hours. We are here to help!
5- What is the process for ordering online?
To place an order online, simply add the desired items to your cart, proceed to checkout, and provide your billing and shipping information. Once we receive your payment, we’ll promptly ship your package and send you a tracking number via email.
6- Can I place orders over the phone?
No, we do not accept orders over the phone. All orders must be placed through our website or in-store.
7- How long will it take for my order to arrive?
We strive to ship most packages on the same day they are placed. However, the actual arrival time of your order depends on the destination.
Note: Please consider that shipping times may be subject to external factors such as holidays, weekends, and unforeseen circumstances beyond our control, which may affect the actual delivery time.
8- Can I track my order?
Yes, you may track your order at Track Your Order or we will send you a tracking number via email once your package is shipped.
9- How much does shipping cost?
Shipping costs are calculated based on the size of the package, the destination, and the current national shipping rates. In most cases, a flat rate is applied and will be displayed upon checking out.
10- Is there free shipping available?
Yes! Orders over $50 qualify for free shipping.
11- What shipping carrier do you use?
Shipping is done via USPS or UPS Post to ship our packages
12- Do you offer international shipping?
Yes, we are pleased to offer international shipping services. We understand that our customers come from various parts of the world to enjoy our products, and we strive to make them accessible worldwide.
Note: International shipping rates and delivery times may vary depending on the destination. The shipping fee will be paid by the customer.
13- How do I return an item?
All returns must be in original packaging, not opened, not damaged, and requested within 14 days of delivery. The customer is responsible for the return shipping cost and the return is subject to head office approval. To request, leave us a message at Contact Us
A receipt is required for all returns and exchanges, and must be made within 7 days of purchase. All returns must be in original packaging, not opened, not damaged and is subject to store management approval.
14- My order contains a damaged or defective item. What will I do?
Leave us a message at Contact Us with your name, order number, and a photo of the defective item with its barcode, and our team will assist you further.
Please bring the defective item and your receipt to the store. The return, exchange, or store credit is subject to approval by store management.
15- How can I check the balance on my gift card?
To check the balance of your gift card,
- You may visit the nearest Store Location near you: Our friendly staff will be happy to assist you in finding out the balance on your gift card.
- Contact Us: If you’re unable to visit a store location, simply leave us a message at Contact Us with the following details:
- Gift card number
- Name of the gift card holder
- Store name
- Date of purchase
We will respond to your inquiry as soon as possible with your gift card balance information.
16- Can I redeem my gift card for online purchases?
Our gift cards are currently only valid for in-store purchases and cannot be used for online shopping.
17- Can I return a gift card?
No. Gift cards are non-returnable, non-refundable, and cannot be redeemed for cash.
18- What if I lost my gift card?
We cannot replace lost or stolen gift cards, so please treat them like cash and keep them in a safe place.
19- Are your online and in-store prices the same?
While we strive to maintain consistency in our pricing across all platforms, you may occasionally find lower/higher prices online due to differing operating costs and competition in the online marketplace.
20- What payment methods do you accept?
We currently accept payments by credit card and PayPal through our website.